---
description: Side-by-side comparison of Deskpro vs Zoho Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskpro vs Zoho Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Deskpro \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk)

# Compare Deskpro vs Zoho Desk

Canonical: https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk

> Detailed comparison between Deskpro and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskpro | Zoho Desk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 38 | 2211 |
| **Starting Price** | US$39.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Deskpro

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Zoho Desk

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Deskpro Profile](https://www.capterra.co.uk/software/127288/deskpro)
- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Deskpro vs Zoho Desk Comparison - Capterra UK 2026","description":"Side-by-side comparison of Deskpro vs Zoho Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk","about":[{"@id":"https://www.capterra.co.uk/software/127288/deskpro#software"},{"@id":"https://www.capterra.co.uk/software/169505/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Deskpro","description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. Choose how you use Deskpro — in the cloud, on-premise, or in a private cloud — to get the control, reliability, and innovation to keep support running smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a1ca433-152f-4a92-b8d7-5580a477a993.png","url":"https://www.capterra.co.uk/software/127288/deskpro","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/127288/deskpro#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":38},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Zoho Desk","description":"Zoho Desk is a customer service software that streamlines support operations across multiple channels. The platform integrates email, phone, live chat, and social media communications while offering an AI-powered self-service portal for independent issue resolution. Its intuitive interface includes automation capabilities for workflow management and service level agreements to ensure timely responses. The software provides built-in analytics to track performance metrics and monitor customer sentiment, helping teams improve service quality. Zoho Desk connects with other Zoho applications to create a comprehensive view of customer interactions. Supporting more than 40 languages, the platform can be customized to fit specific business requirements. The mobile applications for Android and iOS allow support teams to manage tickets and monitor service health while away from their desks. Zoho Desk implements data protection compliance with regulations including GDPR, HIPAA, and CCPA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.co.uk/software/169505/zoho-desk","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/169505/zoho-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Deskpro vs Zoho Desk","position":3,"item":"https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/127288/169505/deskpro/vs/zoho-desk#breadcrumblist"}]}
</script>