---
description: Side-by-side comparison of Deskpro vs ServiceNow IT Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Deskpro vs ServiceNow IT Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Deskpro \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.co.uk/compare/127288/152874/deskpro/vs/servicenow-knowledge-management)

# Compare Deskpro vs ServiceNow IT Service Management

Canonical: https://www.capterra.co.uk/compare/127288/152874/deskpro/vs/servicenow-knowledge-management

> Detailed comparison between Deskpro and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Deskpro | ServiceNow IT Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 38 | 42 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### Deskpro

- Access Controls/Permissions
- Catalog Management
- Change Management
- Collaboration Tools
- Content Management
- Customisable Templates
- Dashboard
- Decision Support Systems
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Problem Management
- Self Service Portal
- Ticket Management
- Transfers/Routing
- Wiki

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Content Management
- Dashboard
- Decision Support Systems
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View Deskpro Profile](https://www.capterra.co.uk/software/127288/deskpro)
- [View ServiceNow IT Service Management Profile](https://www.capterra.co.uk/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/127288/152874/deskpro/vs/servicenow-knowledge-management)

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