---
description: Side-by-side comparison of Total Contacts & HelpDesk vs HaloITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Total Contacts & HelpDesk vs HaloITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Total Contacts & HelpDesk \<span\>vs\</span\> HaloITSM](https://www.capterra.co.uk/compare/127283/200140/tele-support-helpdesk/vs/haloitsm)

# Compare Total Contacts & HelpDesk vs HaloITSM

Canonical: https://www.capterra.co.uk/compare/127283/200140/tele-support-helpdesk/vs/haloitsm

> Detailed comparison between Total Contacts & HelpDesk and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Total Contacts & HelpDesk | HaloITSM |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 24 | 44 |
| **Starting Price** | US$480.00 | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Total Contacts & HelpDesk

Total Contacts \&amp; HelpDesk Solution, our all-in-one CRM will help any business or organization of any size.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Total Contacts & HelpDesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Call Centre Management
- Customer Database
- Customisable Branding
- Email Management
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

### HaloITSM

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Call Centre Management
- Customer Database
- Customisable Branding
- Email Management
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Total Contacts & HelpDesk Profile](https://www.capterra.co.uk/software/127283/tele-support-helpdesk)
- [View HaloITSM Profile](https://www.capterra.co.uk/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.uk/compare/127283/200140/tele-support-helpdesk/vs/haloitsm)

-----

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