---
description: Side-by-side comparison of Workforce Optimization (WFO) vs 8x8 Contact Center. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Workforce Optimization (WFO) vs 8x8 Contact Center Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [Workforce Optimization (WFO) \<span\>vs\</span\> 8x8 Contact Center](https://www.capterra.co.uk/compare/126737/161523/monet-live-wfo/vs/contactnow)

# Compare Workforce Optimization (WFO) vs 8x8 Contact Center

Canonical: https://www.capterra.co.uk/compare/126737/161523/monet-live-wfo/vs/contactnow

> Detailed comparison between Workforce Optimization (WFO) and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Workforce Optimization (WFO) | 8x8 Contact Center |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 19 | 47 |
| **Starting Price** | - | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Workforce Optimization (WFO)

Contact Centers and Help Desks from any industry who have more than 40 agents.

### 8x8 Contact Center

Mid Market and Enterprise Companies who require call center technology.

## Key features

### Workforce Optimization (WFO)

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Computer Telephony Integration
- Employee Scheduling
- For Call Centres
- Interaction Tracking
- Labor Forecasting
- Monitoring
- Performance Management
- Performance Metrics
- Quality Management
- Recording
- Reporting/Analytics

### 8x8 Contact Center

- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Scripting
- Computer Telephony Integration
- Employee Scheduling
- For Call Centres
- Interaction Tracking
- Labor Forecasting
- Live Chat
- Monitoring
- Performance Management
- Performance Metrics
- Quality Management
- Real-Time Data
- Reporting/Analytics

## Links

- [View Workforce Optimization (WFO) Profile](https://www.capterra.co.uk/software/126737/monet-live-wfo)
- [View 8x8 Contact Center Profile](https://www.capterra.co.uk/software/161523/contactnow)
- [View Original Comparison](https://www.capterra.co.uk/compare/126737/161523/monet-live-wfo/vs/contactnow)

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