---
description: Side-by-side comparison of PagerDuty vs HaloITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: PagerDuty vs HaloITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [PagerDuty \<span\>vs\</span\> HaloITSM](https://www.capterra.co.uk/compare/125693/200140/pagerduty/vs/haloitsm)

# Compare PagerDuty vs HaloITSM

Canonical: https://www.capterra.co.uk/compare/125693/200140/pagerduty/vs/haloitsm

> Detailed comparison between PagerDuty and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PagerDuty | HaloITSM |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 219 | 44 |
| **Starting Price** | US$10.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### PagerDuty

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### PagerDuty

- API
- Access Controls/Permissions
- Email Alerts
- Email Management
- Event Logs
- Incident Management
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Single Sign On
- Task Management
- Workflow Management

### HaloITSM

- API
- Access Controls/Permissions
- Email Alerts
- Email Management
- Event Logs
- Incident Management
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Single Sign On
- Task Management
- Workflow Management

## Links

- [View PagerDuty Profile](https://www.capterra.co.uk/software/125693/pagerduty)
- [View HaloITSM Profile](https://www.capterra.co.uk/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.uk/compare/125693/200140/pagerduty/vs/haloitsm)

-----

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