---
description: Side-by-side comparison of osTicket vs JIRA Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket vs JIRA Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [osTicket \<span\>vs\</span\> JIRA Service Management](https://www.capterra.co.uk/compare/125118/138769/osticket/vs/jira-service-management)

# Compare osTicket vs JIRA Service Management

Canonical: https://www.capterra.co.uk/compare/125118/138769/osticket/vs/jira-service-management

> Detailed comparison between osTicket and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | JIRA Service Management |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 75 | 763 |
| **Starting Price** | US$12.00 | US$20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### osTicket

- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### JIRA Service Management

- Asset Tracking
- Automated Routing
- Bug/Issue Capture
- Customer Complaint Tracking
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- For IT Project Management
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Scheduling
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.co.uk/software/125118/osticket)
- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/125118/138769/osticket/vs/jira-service-management)

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