15 years helping British businesses
choose better software

osTicket vs Freshservice

US$9.00/month
£15.00/month

Overall

4.3 (51)

Overall

4.5 (573)
osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
8/10
  • Automated Routing
  • Configuration Management
  • Customisable Forms
  • Customizable Fields
  • Forms Management
  • Knowledge Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
10/10
  • Automated Routing
  • Configuration Management
  • Customisable Forms
  • Customizable Fields
  • Forms Management
  • Knowledge Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat