---
description: Side-by-side comparison of Freshdesk vs Aranda. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Freshdesk vs Aranda Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Freshdesk \<span\>vs\</span\> Aranda](https://www.capterra.co.uk/compare/124981/200943/freshdesk/vs/aranda-service-desk)

# Compare Freshdesk vs Aranda

Canonical: https://www.capterra.co.uk/compare/124981/200943/freshdesk/vs/aranda-service-desk

> Detailed comparison between Freshdesk and Aranda. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Aranda |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3410 | 0 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Aranda

IT departments, managed service providers, and IT service management professionals in Latin America.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Email Templates
- Incident Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Prioritisation
- Reporting & Statistics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### Aranda

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Email Templates
- Incident Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Prioritisation
- Reporting & Statistics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Aranda Profile](https://www.capterra.co.uk/software/200943/aranda-service-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/200943/freshdesk/vs/aranda-service-desk)

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