---
description: Side-by-side comparison of Freshdesk vs ProProfs Help Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs ProProfs Help Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> ProProfs Help Desk](https://www.capterra.co.uk/compare/124981/200141/freshdesk/vs/proprofs-help-desk)

# Compare Freshdesk vs ProProfs Help Desk

Canonical: https://www.capterra.co.uk/compare/124981/200141/freshdesk/vs/proprofs-help-desk

> Detailed comparison between Freshdesk and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ProProfs Help Desk |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 3408 | 14 |
| **Starting Price** | US$19.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ProProfs Help Desk

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

## Key features

### Freshdesk

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ProProfs Help Desk

- API
- Analytics
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View ProProfs Help Desk Profile](https://www.capterra.co.uk/software/200141/proprofs-help-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/200141/freshdesk/vs/proprofs-help-desk)

-----

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