---
description: Side-by-side comparison of Freshdesk vs ManageEngine ServiceDesk Plus. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs ManageEngine ServiceDesk Plus Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Freshdesk \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus)

# Compare Freshdesk vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.co.uk/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus

> Detailed comparison between Freshdesk and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3434 | 231 |
| **Starting Price** | US$19.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Wiki

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Wiki

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus)

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