---
description: Side-by-side comparison of Freshdesk vs respond.io. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs respond.io Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> respond.io](https://www.capterra.co.uk/compare/124981/179311/freshdesk/vs/rocketbots)

# Compare Freshdesk vs respond.io

Canonical: https://www.capterra.co.uk/compare/124981/179311/freshdesk/vs/rocketbots

> Detailed comparison between Freshdesk and respond.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | respond.io |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 52 |
| **Starting Price** | US$19.00 | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### respond.io

Built for B2C brands using WhatsApp, TikTok \&amp; more to capture leads, chat with customers, route messages, sync CRMs \&amp; grow sales—all from one easy-to-use inbox.

## Key features

### Freshdesk

- API
- Activity Dashboard
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Workflow Management

### respond.io

- API
- Activity Dashboard
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View respond.io Profile](https://www.capterra.co.uk/software/179311/rocketbots)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/179311/freshdesk/vs/rocketbots)

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