---
description: Side-by-side comparison of Freshdesk vs Connex One. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Connex One Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Freshdesk \<span\>vs\</span\> Connex One](https://www.capterra.co.uk/compare/124981/179275/freshdesk/vs/connex-one)

# Compare Freshdesk vs Connex One

Canonical: https://www.capterra.co.uk/compare/124981/179275/freshdesk/vs/connex-one

> Detailed comparison between Freshdesk and Connex One. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Connex One |
| **Overall rating** | 4.5/5 | 3.0/5 |
| **Total Reviews** | 3434 | 3 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Connex One

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding.

## Key features

### Freshdesk

- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Email Management
- Engagement Tracking
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Wiki

### Connex One

- Alerts/Escalation
- Call Centre Management
- Customisable Branding
- Email Management
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics
- Sentiment Analysis
- Social Media Integration

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Connex One Profile](https://www.capterra.co.uk/software/179275/connex-one)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/179275/freshdesk/vs/connex-one)

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