---
description: Side-by-side comparison of Freshdesk vs BMC Helix ITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs BMC Helix ITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> BMC Helix ITSM](https://www.capterra.co.uk/compare/124981/164195/freshdesk/vs/remedy-it-service-management)

# Compare Freshdesk vs BMC Helix ITSM

Canonical: https://www.capterra.co.uk/compare/124981/164195/freshdesk/vs/remedy-it-service-management

> Detailed comparison between Freshdesk and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | BMC Helix ITSM |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3408 | 115 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### BMC Helix ITSM

\-

## Key features

### Freshdesk

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Engagement Tracking
- Incident Management
- Monitoring
- Problem Management
- Project Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking
- Wiki

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Dashboard
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View BMC Helix ITSM Profile](https://www.capterra.co.uk/software/164195/remedy-it-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/164195/freshdesk/vs/remedy-it-service-management)

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