---
description: Side-by-side comparison of Freshdesk vs Fullstory. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Fullstory Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Fullstory](https://www.capterra.co.uk/compare/124981/153721/freshdesk/vs/fullstory)

# Compare Freshdesk vs Fullstory

Canonical: https://www.capterra.co.uk/compare/124981/153721/freshdesk/vs/fullstory

> Detailed comparison between Freshdesk and Fullstory. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Fullstory |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3460 | 67 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Fullstory

Fullstory’s portfolio now offers behavioral data and AI agents for your customers, teams, and anywhere in your ecosystem.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Dashboard
- Engagement Tracking
- Incident Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple User Accounts
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Social Media Integration
- Templates

### Fullstory

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Dashboard
- Engagement Tracking
- Incident Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple User Accounts
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Social Media Integration
- Templates

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Fullstory Profile](https://www.capterra.co.uk/software/153721/fullstory)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/153721/freshdesk/vs/fullstory)

-----

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