---
description: Side-by-side comparison of Freshdesk vs HubSpot CRM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs HubSpot CRM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> HubSpot CRM](https://www.capterra.co.uk/compare/124981/152373/freshdesk/vs/hubspot-crm)

# Compare Freshdesk vs HubSpot CRM

Canonical: https://www.capterra.co.uk/compare/124981/152373/freshdesk/vs/hubspot-crm

> Detailed comparison between Freshdesk and HubSpot CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | HubSpot CRM |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3409 | 4452 |
| **Starting Price** | US$19.00 | US$20.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### HubSpot CRM

The HubSpot CRM is built for growing teams to attract, engage and delight customers.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Communication Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Monitoring
- Performance Metrics
- Predictive Analytics
- Project Management
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Workflow Management

### HubSpot CRM

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Communication Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Monitoring
- Performance Metrics
- Predictive Analytics
- Project Management
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View HubSpot CRM Profile](https://www.capterra.co.uk/software/152373/hubspot-crm)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/152373/freshdesk/vs/hubspot-crm)

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