---
description: Side-by-side comparison of Freshdesk vs Sunrise ITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Sunrise ITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Sunrise ITSM](https://www.capterra.co.uk/compare/124981/148707/freshdesk/vs/it-service-management)

# Compare Freshdesk vs Sunrise ITSM

Canonical: https://www.capterra.co.uk/compare/124981/148707/freshdesk/vs/it-service-management

> Detailed comparison between Freshdesk and Sunrise ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Sunrise ITSM |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3434 | 10 |
| **Starting Price** | US$19.00 | £40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Sunrise ITSM

We work with businesses across all industries, from the NHS, councils, education and finance firms, just to name a few, who are looking to streamline their service desk delivery.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Sunrise ITSM

- API
- Activity Tracking
- Analytics
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Sunrise ITSM Profile](https://www.capterra.co.uk/software/148707/it-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/148707/freshdesk/vs/it-service-management)

-----

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