---
description: Side-by-side comparison of Freshdesk vs monday.com AI Work Platform. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs monday.com AI Work Platform Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [Freshdesk \<span\>vs\</span\> monday.com AI Work Platform](https://www.capterra.co.uk/compare/124981/147657/freshdesk/vs/monday-com)

# Compare Freshdesk vs monday.com AI Work Platform

Canonical: https://www.capterra.co.uk/compare/124981/147657/freshdesk/vs/monday-com

> Detailed comparison between Freshdesk and monday.com AI Work Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | monday.com AI Work Platform |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3470 | 6097 |
| **Starting Price** | US$19.00 | £22.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### monday.com AI Work Platform

A multitude of teams, big, small, and cross-functional, in a variety of industries worldwide. Its intuitive interface and customization capabilities makes it suitable for any project and business.

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### monday.com AI Work Platform

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Chat/Messaging
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Screen Sharing
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View monday.com AI Work Platform Profile](https://www.capterra.co.uk/software/147657/monday-com)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/147657/freshdesk/vs/monday-com)

-----

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