---
description: Side-by-side comparison of Freshdesk vs kintone. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs kintone Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> kintone](https://www.capterra.co.uk/compare/124981/143607/freshdesk/vs/kintone)

# Compare Freshdesk vs kintone

Canonical: https://www.capterra.co.uk/compare/124981/143607/freshdesk/vs/kintone

> Detailed comparison between Freshdesk and kintone. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | kintone |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3408 | 153 |
| **Starting Price** | US$19.00 | US$24.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### kintone

Whether you are a small business or an enterprise, Kintone's customizability and scalability can fit your business needs. Over 30,000 companies use Kintone, and 1000+ apps are deployed daily.

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Issue Management
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- SSL Security
- Search/Filter
- Single Sign On
- Workflow Management

### kintone

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Issue Management
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- SSL Security
- Search/Filter
- Single Sign On
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View kintone Profile](https://www.capterra.co.uk/software/143607/kintone)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/143607/freshdesk/vs/kintone)

-----

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