---
description: Side-by-side comparison of Freshdesk vs ilos. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs ilos Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> ilos](https://www.capterra.co.uk/compare/124981/142382/freshdesk/vs/ilos-videos)

# Compare Freshdesk vs ilos

Canonical: https://www.capterra.co.uk/compare/124981/142382/freshdesk/vs/ilos-videos

> Detailed comparison between Freshdesk and ilos. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ilos |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3408 | 29 |
| **Starting Price** | US$19.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ilos

Educators, Sales Professionals, Trainers, Project Mangers, and Customer Support teams in medium to large sized businesses.

## Key features

### Freshdesk

- AI Copilot
- Access Controls/Permissions
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Engagement Tracking
- Gamification
- Knowledge Base Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Queue Management
- Self Service Portal
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### ilos

- AI Copilot
- Access Controls/Permissions
- Gamification
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Video Support

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View ilos Profile](https://www.capterra.co.uk/software/142382/ilos-videos)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/142382/freshdesk/vs/ilos-videos)

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