---
description: Side-by-side comparison of Freshdesk vs Help Sumo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Help Sumo Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> Help Sumo](https://www.capterra.co.uk/compare/124981/135091/freshdesk/vs/help-sumo)

# Compare Freshdesk vs Help Sumo

Canonical: https://www.capterra.co.uk/compare/124981/135091/freshdesk/vs/help-sumo

> Detailed comparison between Freshdesk and Help Sumo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Help Sumo |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 15 |
| **Starting Price** | US$19.00 | US$14.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Help Sumo

Complete help desk solution to manage support tickets and support-related processes.

## Key features

### Freshdesk

- Alerts/Escalation
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Engagement Tracking
- Knowledge Base Management
- Monitoring
- Project Management
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Ticket Management
- Wiki

### Help Sumo

- Alerts/Escalation
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Help Sumo Profile](https://www.capterra.co.uk/software/135091/help-sumo)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/135091/freshdesk/vs/help-sumo)

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