---
description: Side-by-side comparison of Freshdesk vs RepairShopr. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs RepairShopr Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> RepairShopr](https://www.capterra.co.uk/compare/124981/133945/freshdesk/vs/repairshopr)

# Compare Freshdesk vs RepairShopr

Canonical: https://www.capterra.co.uk/compare/124981/133945/freshdesk/vs/repairshopr

> Detailed comparison between Freshdesk and RepairShopr. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | RepairShopr |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 127 |
| **Starting Price** | US$19.00 | US$59.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### RepairShopr

RepairShopr is designed to serve all kinds of repair shops and field service businesses such as computer and cell phone repair, IT and MSPs, franchise and general repair, and watch and electronics.

## Key features

### Freshdesk

- CRM
- Catalog Management
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Portal
- Customisable Templates
- Email Management
- Interaction Tracking
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Routing
- Self Service Portal
- Service Level Agreement (SLA) Management

### RepairShopr

- CRM
- Catalog Management
- Contact Management
- Customer Database
- Customer History
- Customer Portal
- Email Management
- Interaction Tracking
- Lead Management
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Pricing Management
- Routing
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View RepairShopr Profile](https://www.capterra.co.uk/software/133945/repairshopr)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/133945/freshdesk/vs/repairshopr)

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