---
description: Side-by-side comparison of Freshdesk vs KnowledgeOwl. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs KnowledgeOwl Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> KnowledgeOwl](https://www.capterra.co.uk/compare/124981/132902/freshdesk/vs/knowledgeowl)

# Compare Freshdesk vs KnowledgeOwl

Canonical: https://www.capterra.co.uk/compare/124981/132902/freshdesk/vs/knowledgeowl

> Detailed comparison between Freshdesk and KnowledgeOwl. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | KnowledgeOwl |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3409 | 236 |
| **Starting Price** | US$19.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### KnowledgeOwl

Small and mid-sized service-based businesses. Many customers are call centers, IT help desks, and software support. Popular with people who value transparent pricing and great customer service.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Collaboration Tools
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Templates
- Wiki
- Workflow Management

### KnowledgeOwl

- API
- Access Controls/Permissions
- Activity Tracking
- Archiving & Retention
- Collaboration Tools
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Templates
- Wiki
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View KnowledgeOwl Profile](https://www.capterra.co.uk/software/132902/knowledgeowl)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/132902/freshdesk/vs/knowledgeowl)

-----

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