---
description: Side-by-side comparison of Freshdesk vs osTicket. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs osTicket Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> osTicket](https://www.capterra.co.uk/compare/124981/125118/freshdesk/vs/osticket)

# Compare Freshdesk vs osTicket

Canonical: https://www.capterra.co.uk/compare/124981/125118/freshdesk/vs/osticket

> Detailed comparison between Freshdesk and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | osTicket |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3408 | 75 |
| **Starting Price** | US$19.00 | US$12.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

## Key features

### Freshdesk

- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Monitoring
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management
- Wiki

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View osTicket Profile](https://www.capterra.co.uk/software/125118/osticket)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/125118/freshdesk/vs/osticket)

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