---
description: Side-by-side comparison of Freshdesk vs Fin. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Fin Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Fin](https://www.capterra.co.uk/compare/124981/1077853/freshdesk/vs/Fin)

# Compare Freshdesk vs Fin

Canonical: https://www.capterra.co.uk/compare/124981/1077853/freshdesk/vs/Fin

> Detailed comparison between Freshdesk and Fin. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Fin |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 14 |
| **Starting Price** | US$19.00 | US$0.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Fin

Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic.

## Key features

### Freshdesk

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Communication
- Customisable Branding
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Fin

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Communication
- Customisable Branding
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Fin Profile](https://www.capterra.co.uk/software/1077853/Fin)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/1077853/freshdesk/vs/Fin)

-----

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