---
description: Side-by-side comparison of Freshdesk vs Bizrate Insights. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Bizrate Insights Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Freshdesk \<span\>vs\</span\> Bizrate Insights](https://www.capterra.co.uk/compare/124981/1075683/freshdesk/vs/Bizrate-Insights)

# Compare Freshdesk vs Bizrate Insights

Canonical: https://www.capterra.co.uk/compare/124981/1075683/freshdesk/vs/Bizrate-Insights

> Detailed comparison between Freshdesk and Bizrate Insights. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Bizrate Insights |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3412 | 6 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Bizrate Insights

For ecommerce retailers, DTC brands, and marketplaces with a cart—ideal for CX/UX teams, ecommerce managers, marketers, and support leaders.

## Key features

### Freshdesk

- API
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Experience Management
- Customisable Templates
- Dashboard
- Feedback Management
- Monitoring
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Wiki

### Bizrate Insights

- API
- Customer Experience Management
- Dashboard
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Data
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Bizrate Insights Profile](https://www.capterra.co.uk/software/1075683/Bizrate-Insights)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/1075683/freshdesk/vs/Bizrate-Insights)

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