---
description: Side-by-side comparison of Freshdesk vs Live Agent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Live Agent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> Live Agent](https://www.capterra.co.uk/compare/124981/1036615/freshdesk/vs/live-agent)

# Compare Freshdesk vs Live Agent

Canonical: https://www.capterra.co.uk/compare/124981/1036615/freshdesk/vs/live-agent

> Detailed comparison between Freshdesk and Live Agent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Live Agent |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 6 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Live Agent

Intended for digital customer service

## Key features

### Freshdesk

- API
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Engagement Tracking
- Knowledge Base Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-time Consumer-facing Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Live Agent

- Knowledge Base Management
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Support Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Live Agent Profile](https://www.capterra.co.uk/software/1036615/live-agent)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/1036615/freshdesk/vs/live-agent)

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