---
description: Side-by-side comparison of Freshdesk vs Remote eye. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Remote eye Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> Remote eye](https://www.capterra.co.uk/compare/124981/1036384/freshdesk/vs/remote-eye)

# Compare Freshdesk vs Remote eye

Canonical: https://www.capterra.co.uk/compare/124981/1036384/freshdesk/vs/remote-eye

> Detailed comparison between Freshdesk and Remote eye. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Remote eye |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 14 |
| **Starting Price** | US$19.00 | €50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Remote eye

\-

## Key features

### Freshdesk

- API
- Activity Dashboard
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Reports
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multiple User Accounts
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Session Recording
- Third-Party Integrations

### Remote eye

- API
- Activity Dashboard
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Reports
- File Sharing
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multiple User Accounts
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Session Recording
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Remote eye Profile](https://www.capterra.co.uk/software/1036384/remote-eye)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/1036384/freshdesk/vs/remote-eye)

-----

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