---
description: Side-by-side comparison of Freshdesk vs LogMeIn Resolve. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs LogMeIn Resolve Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> LogMeIn Resolve](https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve)

# Compare Freshdesk vs LogMeIn Resolve

Canonical: https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve

> Detailed comparison between Freshdesk and LogMeIn Resolve. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | LogMeIn Resolve |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3434 | 214 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### LogMeIn Resolve

IT professionals and MSPs in upper midmarket and enterprise organizations managing endpoint security, compliance, remote support, and helpdesk operations.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Issue Management
- Monitoring
- Prioritisation
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Task Management
- Ticket Management

### LogMeIn Resolve

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Issue Management
- Monitoring
- Prioritisation
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View LogMeIn Resolve Profile](https://www.capterra.co.uk/software/1026169/goto-resolve)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs LogMeIn Resolve Comparison - Capterra UK 2026","description":"Side-by-side comparison of Freshdesk vs LogMeIn Resolve. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve","about":[{"@id":"https://www.capterra.co.uk/software/124981/freshdesk#software"},{"@id":"https://www.capterra.co.uk/software/1026169/goto-resolve#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve#webpage","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.capterra.co.uk/#website"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.uk/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3434,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"LogMeIn Resolve","description":"LogMeIn Resolve is a unified endpoint management platform built for IT teams and MSPs who need to proactively manage, secure, and support every device across their organization, without the clutter of disconnected tools or additional headcount.\n\nFrom automated patch management and real-time vulnerability remediation to remote support and helpdesk ticketing, Resolve brings everything into one intelligent platform. Built-in security and compliance controls provide unified oversight and policy enforcement from a single console, making it effortless to manage risk at scale. AI-powered diagnostics, automated ticket summaries, and a built-in knowledge base help technicians move from ticket to fix faster — and capture every resolution along the way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6b62be9f-8dae-44b2-940c-3d2090ad889c.png","url":"https://www.capterra.co.uk/software/1026169/goto-resolve","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1026169/goto-resolve#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":214,"ratingValue":4.4},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Freshdesk vs LogMeIn Resolve","position":3,"item":"https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/124981/1026169/freshdesk/vs/goto-resolve#breadcrumblist"}]}
</script>