---
description: Side-by-side comparison of Freshdesk vs Viewabo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Viewabo Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> Viewabo](https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo)

# Compare Freshdesk vs Viewabo

Canonical: https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo

> Detailed comparison between Freshdesk and Viewabo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Viewabo |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 11 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Viewabo

Customer service and customer support in PCs \&amp; Workstations, Consumer Electronics, Commercial Electronics, Field Services, Remote IT Support, Business Process Outsourcing, and Fitness Equipment.

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Monitoring
- Multiple User Accounts
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Self Service Portal
- Session Recording
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Wiki

### Viewabo

- Access Controls/Permissions
- Activity Dashboard
- Collaboration Tools
- Multiple User Accounts
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Self Service Portal
- Session Recording
- Summary Reports
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Viewabo Profile](https://www.capterra.co.uk/software/1024599/viewabo)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Viewabo Comparison - Capterra UK 2026","description":"Side-by-side comparison of Freshdesk vs Viewabo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo","about":[{"@id":"https://www.capterra.co.uk/software/124981/freshdesk#software"},{"@id":"https://www.capterra.co.uk/software/1024599/viewabo#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.uk/software/124981/freshdesk","@id":"https://www.capterra.co.uk/software/124981/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Viewabo","description":"Understanding and resolving complex customer issues via email, chat, or phone is often frustrating. It takes a long time and the case isn't resolved if agents can't see if it's being fixed correctly. \n\nViewabo enables you to see how customers see problems without needing an app. \n\nViewabo makes the diagnosis processes and resolution workflow easier and quicker. As a result, it reduces the risk of lost business, cuts in-person servicing costs, and eliminates unnecessary RMAs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6142db7a-6726-4e7b-8ad8-9f77f51fae5f.png","url":"https://www.capterra.co.uk/software/1024599/viewabo","@id":"https://www.capterra.co.uk/software/1024599/viewabo#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":11},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Freshdesk vs Viewabo","position":3,"item":"https://www.capterra.co.uk/compare/124981/1024599/freshdesk/vs/viewabo","@type":"ListItem"}]}]}
</script>