---
description: Side-by-side comparison of Freshdesk vs Kindly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Kindly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk \<span\>vs\</span\> Kindly](https://www.capterra.co.uk/compare/124981/1021096/freshdesk/vs/kindly)

# Compare Freshdesk vs Kindly

Canonical: https://www.capterra.co.uk/compare/124981/1021096/freshdesk/vs/kindly

> Detailed comparison between Freshdesk and Kindly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Kindly |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 3408 | 2 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Kindly

Kindly is used all across the world and in every industry. From mid-market to enterprise, companies such as Norwegian Air, Helly Hansen, and Hertz utilize the Kindly platform.

## Key features

### Freshdesk

- API
- Chat/Messaging
- Customer Communication
- Customer Support
- Customisable Branding
- Customisable Forms
- Email Management
- Engagement Tracking
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback

### Kindly

- API
- Chat/Messaging
- Customer Communication
- Customer Support
- Customisable Branding
- Customisable Forms
- Email Management
- Engagement Tracking
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Kindly Profile](https://www.capterra.co.uk/software/1021096/kindly)
- [View Original Comparison](https://www.capterra.co.uk/compare/124981/1021096/freshdesk/vs/kindly)

-----

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