Twilio Programmable Voice vs Zendesk

Best for

Who Uses This Software?

Businesses of any size that need to manage inbound and outbound calls
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

US$0.13/one-time
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

Pricing is based on number of called made or received
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Access Controls/Permissions
  • Call Centre
  • Call Logging
  • Call Recording
  • Call Routing
  • Escalation Management
  • Interactive Content
  • Interactive Voice Response (IVR)
  • Survey/Poll Management
  • Voice Mail
  • Access Controls/Permissions
  • Call Centre
  • Call Logging
  • Call Recording
  • Call Routing
  • Escalation Management
  • Interactive Content
  • Interactive Voice Response (IVR)
  • Survey/Poll Management
  • Voice Mail
Ratings

Overall

4.6/5
4.4/5

Ease of Use

4.3/5
4.3/5

Customer Service

4.2/5
4.3/5

Features & Functionality

4.6/5
4.3/5

Value for Money

4.3/5
4.1/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars