---
description: Side-by-side comparison of LiveOps vs Freshdesk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveOps vs Freshdesk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveOps \<span\>vs\</span\> Freshdesk](https://www.capterra.co.uk/compare/124415/124981/liveops/vs/freshdesk)

# Compare LiveOps vs Freshdesk

Canonical: https://www.capterra.co.uk/compare/124415/124981/liveops/vs/freshdesk

> Detailed comparison between LiveOps and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveOps | Freshdesk |
| **Overall rating** | 3.7/5 | 4.5/5 |
| **Total Reviews** | 6 | 3408 |
| **Starting Price** | US$95.00 | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveOps

LiveOps helps organizations of all sizes transform their on-premise call center to a true cloud contact center.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### LiveOps

- API
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Chat/Messaging
- IVR
- On-Demand Recording
- Queue Management
- Recording

### Freshdesk

- API
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Engagement Tracking
- IVR
- Monitoring
- On-Demand Recording
- Project Management
- Queue Management
- Support Ticket Management
- Survey/Poll Management
- Wiki

## Links

- [View LiveOps Profile](https://www.capterra.co.uk/software/124415/liveops)
- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/124415/124981/liveops/vs/freshdesk)

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