---
description: Side-by-side comparison of ScorebuddyCX vs EvaluAgent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ScorebuddyCX vs EvaluAgent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [ScorebuddyCX \<span\>vs\</span\> EvaluAgent](https://www.capterra.co.uk/compare/124360/148526/scorebuddy/vs/evaluagent)

# Compare ScorebuddyCX vs EvaluAgent

Canonical: https://www.capterra.co.uk/compare/124360/148526/scorebuddy/vs/evaluagent

> Detailed comparison between ScorebuddyCX and EvaluAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ScorebuddyCX | EvaluAgent |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 43 | 20 |
| **Starting Price** | US$24.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### ScorebuddyCX

BPO&#10;Insurance&#10;Financial Services &#10;Retail&#10;Healthcare&#10;Technology&#10;Energy and Utilities&#10;Betting and Gaming&#10;Education&#10;Telecommunications

### EvaluAgent

Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.

## Key features

### ScorebuddyCX

- API
- Activity Dashboard
- Alerts/Escalation
- Audit Management
- CRM
- Call Centre Management
- Call Monitoring
- Compliance Management
- Computer Telephony Integration
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Surveys
- Dashboard
- Employee Coaching Tools
- Monitoring
- Multiple Scoring Models
- Quality Management
- Reporting/Analytics
- Surveys & Feedback
- Training Management

### EvaluAgent

- API
- Activity Dashboard
- Alerts/Escalation
- Audit Management
- CRM
- Call Centre Management
- Call Monitoring
- Compliance Management
- Computer Telephony Integration
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Surveys
- Dashboard
- Employee Coaching Tools
- Monitoring
- Multiple Scoring Models
- Quality Management
- Reporting/Analytics
- Surveys & Feedback
- Training Management

## Links

- [View ScorebuddyCX Profile](https://www.capterra.co.uk/software/124360/scorebuddy)
- [View EvaluAgent Profile](https://www.capterra.co.uk/software/148526/evaluagent)
- [View Original Comparison](https://www.capterra.co.uk/compare/124360/148526/scorebuddy/vs/evaluagent)

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