---
description: Side-by-side comparison of Scorebuddy vs CXone Mpower. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Scorebuddy vs CXone Mpower Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Quality Management Software](/directory/30099/quality-management/software) > [Scorebuddy \<span\>vs\</span\> CXone Mpower](https://www.capterra.co.uk/compare/124360/134775/scorebuddy/vs/incontact-call-center-software)

# Compare Scorebuddy vs CXone Mpower

Canonical: https://www.capterra.co.uk/compare/124360/134775/scorebuddy/vs/incontact-call-center-software

> Detailed comparison between Scorebuddy and CXone Mpower. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Scorebuddy | CXone Mpower |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 43 | 581 |
| **Starting Price** | US$12.00 | US$71.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Scorebuddy

BPO's/Outsourcers&#10;&#9;Insurance providers&#10;&#9;Consumer Finance &#10;&#9;Heavily regulated companies&#10;&#9;eRetail&#10;&#9;Healthcare&#10;&#9;Distribution &#10;&#9;Utilities and Telcos

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## Key features

### Scorebuddy

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Call Centre Management
- Call Monitoring
- Computer Telephony Integration
- Customer Experience Management
- Customer Surveys
- Dashboard
- Employee Coaching Tools
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Updates
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

### CXone Mpower

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Call Centre Management
- Call Monitoring
- Computer Telephony Integration
- Customer Experience Management
- Customer Surveys
- Dashboard
- Employee Coaching Tools
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Updates
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Scorebuddy Profile](https://www.capterra.co.uk/software/124360/scorebuddy)
- [View CXone Mpower Profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
- [View Original Comparison](https://www.capterra.co.uk/compare/124360/134775/scorebuddy/vs/incontact-call-center-software)

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