---
description: Side-by-side comparison of Scorebuddy vs Five9. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Scorebuddy vs Five9 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Scorebuddy \<span\>vs\</span\> Five9](https://www.capterra.co.uk/compare/124360/132405/scorebuddy/vs/five9)

# Compare Scorebuddy vs Five9

Canonical: https://www.capterra.co.uk/compare/124360/132405/scorebuddy/vs/five9

> Detailed comparison between Scorebuddy and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Scorebuddy | Five9 |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 43 | 481 |
| **Starting Price** | US$12.00 | US$159.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Scorebuddy

BPO's/Outsourcers&#10;&#9;Insurance providers&#10;&#9;Consumer Finance &#10;&#9;Heavily regulated companies&#10;&#9;eRetail&#10;&#9;Healthcare&#10;&#9;Distribution &#10;&#9;Utilities and Telcos

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

## Key features

### Scorebuddy

- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Call Centre Management
- Call Monitoring
- Collaboration Tools
- Computer Telephony Integration
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- Quality Management
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

### Five9

- API
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Call Centre Management
- Call Monitoring
- Collaboration Tools
- Computer Telephony Integration
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- Quality Management
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Scorebuddy Profile](https://www.capterra.co.uk/software/124360/scorebuddy)
- [View Five9 Profile](https://www.capterra.co.uk/software/132405/five9)
- [View Original Comparison](https://www.capterra.co.uk/compare/124360/132405/scorebuddy/vs/five9)

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