---
description: Side-by-side comparison of Novo Solutions vs Salesforce Service Cloud. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Novo Solutions vs Salesforce Service Cloud Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Public Works Software](/directory/10042/public-works/software) > [Novo Solutions \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.co.uk/compare/121230/136189/municipal-asset-management-software/vs/salesforce)

# Compare Novo Solutions vs Salesforce Service Cloud

Canonical: https://www.capterra.co.uk/compare/121230/136189/municipal-asset-management-software/vs/salesforce

> Detailed comparison between Novo Solutions and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Novo Solutions | Salesforce Service Cloud |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 16 | 823 |
| **Starting Price** | - | £20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Novo Solutions

Municipalities/Local Government - Cities, Towns, Villages, Boroughs, Counties, Parishes, &#10;School Districts&#10;Other

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### Novo Solutions

- API
- Activity Tracking
- Asset Tracking
- Code Enforcement
- Contract/License Management
- Customer Database
- Dashboard
- Dispatch Management
- Document Management
- Email Management
- Job Tracking
- Project Management
- Real-Time Data
- Real-Time Reporting
- Scheduling
- Service History
- Single Sign On
- Status Tracking
- Support Ticket Management
- Work Order Creation

### Salesforce Service Cloud

- API
- Activity Tracking
- Asset Tracking
- Code Enforcement
- Contract/License Management
- Customer Database
- Dashboard
- Dispatch Management
- Document Management
- Email Management
- Job Tracking
- Project Management
- Real-Time Data
- Real-Time Reporting
- Scheduling
- Service History
- Single Sign On
- Status Tracking
- Support Ticket Management
- Work Order Creation

## Links

- [View Novo Solutions Profile](https://www.capterra.co.uk/software/121230/municipal-asset-management-software)
- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.co.uk/compare/121230/136189/municipal-asset-management-software/vs/salesforce)

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