---
description: Side-by-side comparison of Cherwell Service Management vs Freshdesk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cherwell Service Management vs Freshdesk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Project Portfolio Management Software](/directory/30862/project-portfolio-management/software) > [Cherwell Service Management \<span\>vs\</span\> Freshdesk](https://www.capterra.co.uk/compare/121158/124981/cherwell-software/vs/freshdesk)

# Compare Cherwell Service Management vs Freshdesk

Canonical: https://www.capterra.co.uk/compare/121158/124981/cherwell-software/vs/freshdesk

> Detailed comparison between Cherwell Service Management and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Cherwell Service Management | Freshdesk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 166 | 3408 |
| **Starting Price** | US$189.00 | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Cherwell Service Management

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### Cherwell Service Management

- API
- Alerts/Escalation
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Workflow Management

### Freshdesk

- API
- Alerts/Escalation
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View Cherwell Service Management Profile](https://www.capterra.co.uk/software/121158/cherwell-software)
- [View Freshdesk Profile](https://www.capterra.co.uk/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/121158/124981/cherwell-software/vs/freshdesk)

-----

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