Avaya Aura Platform vs Zendesk

Best for

Who Uses This Software?

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

N/A
US$5.00/month

Free Trial

  • No
  • Yes

Free Version

  • No
  • No

Details

Contact Avaya for pricing details.
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Automated Routing
  • Email Integration
  • Email Management
  • Escalation Management
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
  • Automated Routing
  • Email Integration
  • Email Management
  • Escalation Management
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
Ratings

Overall

4.5 / 5
4.5 / 5

Ease of Use

4.5 / 5
4.5 / 5

Customer Service

4 / 5
4.5 / 5

Features & Functionality

4.5 / 5
4.5 / 5

Value for Money

4.5 / 5
4 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Online
  • 24/7 (Live Rep)
  • Online

Training

  • Documentation
  • Webinars
  • Documentation
  • Webinars