15 years helping British businesses
choose better software

SmarterTrack vs ky2help

US$15.00/month
€20,000.00/one-time

Overall

4.4 (5)

Overall

4.3 (17)
SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information.
ky2help is aimed at companies of all industries and company sizes in the entire German-speaking area.
10/10
  • Alerts/Escalation
  • Call Centre Management
  • Customisable Branding
  • Email Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Ticket Management
  • Workflow Configuration
10/10
  • Alerts/Escalation
  • Call Centre Management
  • Customisable Branding
  • Email Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Ticket Management
  • Workflow Configuration
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
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