18 years helping British businesses
choose better software

SmarterTrack vs HelpCrunch

US$15.00/month
US$15.00/month
Overall
4.4 (5)
Overall
4.8 (195)
SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information.
HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!
10/10
  • Alerts/Escalation
  • Call Centre Management
  • Customisable Branding
  • Email Management
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Chat
  • Reporting/Analytics
  • Support Ticket Management
  • Ticket Management
10/10
  • Alerts/Escalation
  • Call Centre Management
  • Customisable Branding
  • Email Management
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Chat
  • Reporting/Analytics
  • Support Ticket Management
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • Live Online
  • Webinars
  • Documentation
  • Live Online
  • Webinars
  • Documentation
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat
Images coming soon