SmarterTrack vs HelpCrunch

US$15.00/month

US$15.00/month

• Ease of Use

  4.6 (5)

• Features & Functionality

  4.0 (5)

• Customer Service

  4.0 (5)

• Value for Money

  4.8 (5)

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• Ease of Use

  4.7 (190)

• Features & Functionality

  4.6 (190)

• Customer Service

  4.8 (190)

• Value for Money

  4.7 (190)

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SmarterTrack is an online help desk solution that allows for improved customer service and lower support costs. Its email ticketing system and live chat allow for easy access to information.

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!

• Automated Routing
• Call Centre Management
• Customisable Branding
• Email Management
• Knowledge Base Management
• Live Chat
• Macros/Templated Responses
• Real-Time Chat
• Service Level Agreement (SLA) Management
• Ticket Management

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• Automated Routing
• Call Centre Management
• Customisable Branding
• Email Management
• Knowledge Base Management
• Live Chat
• Macros/Templated Responses
• Real-Time Chat
• Service Level Agreement (SLA) Management
• Ticket Management

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• Live Online
• Webinars
• Documentation

• Live Online
• Webinars
• Documentation

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)
• Chat