---
description: Side-by-side comparison of Bitrix24 vs CafeX Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Bitrix24 vs CafeX Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Construction CRM Software](/directory/30657/construction-crm/software) > [Bitrix24 \<span\>vs\</span\> CafeX Suite](https://www.capterra.co.uk/compare/113540/167318/bitrix24/vs/live-assist-by-cafex)

# Compare Bitrix24 vs CafeX Suite

Canonical: https://www.capterra.co.uk/compare/113540/167318/bitrix24/vs/live-assist-by-cafex

> Detailed comparison between Bitrix24 and CafeX Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bitrix24 | CafeX Suite |
| **Overall rating** | 4.2/5 | 5.0/5 |
| **Total Reviews** | 989 | 2 |
| **Starting Price** | £69.00 | US$49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### CafeX Suite

Multiple industries including financial services, retail, and manufacturing and hospitality.  Targeted roles include leaders in CRM and Customer Care, VP of Customer Support, IT VPs and CIOs.

## Key features

### Bitrix24

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Recording
- Chat/Messaging
- Communication Management
- Customer Database
- Customisable Branding
- Document Management
- Lead Management
- Live Chat
- Multi-Campaign
- On-Demand Recording
- Q\&A Management
- Queue Management
- Real-time Consumer-facing Chat
- Screen Sharing
- Transfers/Routing
- Two-Way Audio & Video
- Video Conferencing

### CafeX Suite

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Recording
- Chat/Messaging
- Communication Management
- Customer Database
- Customisable Branding
- Document Management
- Lead Management
- Live Chat
- Multi-Campaign
- On-Demand Recording
- Q\&A Management
- Queue Management
- Real-time Consumer-facing Chat
- Screen Sharing
- Transfers/Routing
- Two-Way Audio & Video
- Video Conferencing

## Links

- [View Bitrix24 Profile](https://www.capterra.co.uk/software/113540/bitrix24)
- [View CafeX Suite Profile](https://www.capterra.co.uk/software/167318/live-assist-by-cafex)
- [View Original Comparison](https://www.capterra.co.uk/compare/113540/167318/bitrix24/vs/live-assist-by-cafex)

-----

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