---
description: Side-by-side comparison of ServiceTonic vs SolarWinds Service Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceTonic vs SolarWinds Service Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [ServiceTonic \<span\>vs\</span\> SolarWinds Service Desk](https://www.capterra.co.uk/compare/112516/129478/servicetonic/vs/solarwinds-service-desk)

# Compare ServiceTonic vs SolarWinds Service Desk

Canonical: https://www.capterra.co.uk/compare/112516/129478/servicetonic/vs/solarwinds-service-desk

> Detailed comparison between ServiceTonic and SolarWinds Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceTonic | SolarWinds Service Desk |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 7 | 577 |
| **Starting Price** | €20.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### ServiceTonic

ServiceTonic targets small and medium size enterprises as well as enterprise departments that want to easily and effectively automate their IT and not IT support services with a strong ROI.

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

## Key features

### ServiceTonic

- AI/Machine Learning
- API
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- Issue Scheduling
- License Management
- Live Chat
- Localisation Automation
- Monitoring
- Project Management
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Wiki

### SolarWinds Service Desk

- AI/Machine Learning
- API
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- Issue Scheduling
- License Management
- Live Chat
- Localisation Automation
- Monitoring
- Project Management
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Wiki

## Links

- [View ServiceTonic Profile](https://www.capterra.co.uk/software/112516/servicetonic)
- [View SolarWinds Service Desk Profile](https://www.capterra.co.uk/software/129478/solarwinds-service-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/112516/129478/servicetonic/vs/solarwinds-service-desk)

-----

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