---
description: Side-by-side comparison of Remedyforce vs Xurrent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Remedyforce vs Xurrent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Remedyforce \<span\>vs\</span\> Xurrent](https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp)

# Compare Remedyforce vs Xurrent

Canonical: https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp

> Detailed comparison between Remedyforce and Xurrent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Remedyforce | Xurrent |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 15 | 27 |
| **Starting Price** | US$50.00 | US$5.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Remedyforce

\-

### Xurrent

IT leaders, service providers, and enterprises seeking modern ITSM and service management solutions.  Businesses looking for AI-powered automation, streamlined workflows, and improved efficiency.

## Key features

### Remedyforce

- API
- Access Controls/Permissions
- Approval Process Control
- Asset Tracking
- Assignment Management
- Calendar Management
- Capacity Management
- Collaboration Tools
- Contract/License Management
- Customer Database
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Management
- Process/Workflow Automation
- Project Management
- Real-Time Chat
- Task Management

### Xurrent

- API
- Access Controls/Permissions
- Approval Process Control
- Asset Tracking
- Assignment Management
- Calendar Management
- Capacity Management
- Collaboration Tools
- Contract/License Management
- Customer Database
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Management
- Process/Workflow Automation
- Project Management
- Real-Time Chat
- Task Management

## Links

- [View Remedyforce Profile](https://www.capterra.co.uk/software/110648/bmc-remedyforce-service-desk)
- [View Xurrent Profile](https://www.capterra.co.uk/software/146207/itrp)
- [View Original Comparison](https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Remedyforce vs Xurrent Comparison - Capterra UK 2026","description":"Side-by-side comparison of Remedyforce vs Xurrent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp","about":[{"@id":"https://www.capterra.co.uk/software/110648/bmc-remedyforce-service-desk#software"},{"@id":"https://www.capterra.co.uk/software/146207/itrp#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp#webpage","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.capterra.co.uk/#website"}},{"name":"Remedyforce","description":"Remedyforce is everything you need in an IT help desk, without the hassle of hardware.  With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).","url":"https://www.capterra.co.uk/software/110648/bmc-remedyforce-service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/110648/bmc-remedyforce-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":15,"ratingValue":4.3},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Xurrent","description":"Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.\n\nOut of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.\n\nXurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure, so data stays in your tenant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0de689bd-d710-44f9-bd9e-5a8014d66c87.png","url":"https://www.capterra.co.uk/software/146207/itrp","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/146207/itrp#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":27,"ratingValue":4.7},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/30077/it-asset-management/software","@type":"ListItem"},{"name":"Remedyforce vs Xurrent","position":3,"item":"https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/110648/146207/bmc-remedyforce-service-desk/vs/itrp#breadcrumblist"}]}
</script>
