---
description: Side-by-side comparison of Calabrio ONE vs Zendesk QA. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Calabrio ONE vs Zendesk QA Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE \<span\>vs\</span\> Zendesk QA](https://www.capterra.co.uk/compare/110588/180104/calabrio-one-suite/vs/klaus)

# Compare Calabrio ONE vs Zendesk QA

Canonical: https://www.capterra.co.uk/compare/110588/180104/calabrio-one-suite/vs/klaus

> Detailed comparison between Calabrio ONE and Zendesk QA. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | Zendesk QA |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 263 | 23 |
| **Starting Price** | US$295.00 | - |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### Zendesk QA

For customer service teams looking to optimize their QA processes and keep up the quality of their support – all while scaling and handling an increasing volume of interactions across channels.

## Key features

### Calabrio ONE

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Call Recording
- Collaboration Tools
- Customer Experience Management
- Customer Surveys
- Employee Coaching Tools
- Feedback Management
- KPI Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations
- Workflow Automation

### Zendesk QA

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Call Recording
- Collaboration Tools
- Customer Experience Management
- Customer Surveys
- Employee Coaching Tools
- Feedback Management
- KPI Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations
- Workflow Automation

## Links

- [View Calabrio ONE Profile](https://www.capterra.co.uk/software/110588/calabrio-one-suite)
- [View Zendesk QA Profile](https://www.capterra.co.uk/software/180104/klaus)
- [View Original Comparison](https://www.capterra.co.uk/compare/110588/180104/calabrio-one-suite/vs/klaus)

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