---
description: Side-by-side comparison of Calabrio ONE vs Nextiva. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calabrio ONE vs Nextiva Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Calabrio ONE \<span\>vs\</span\> Nextiva](https://www.capterra.co.uk/compare/110588/175788/calabrio-one-suite/vs/nextiva)

# Compare Calabrio ONE vs Nextiva

Canonical: https://www.capterra.co.uk/compare/110588/175788/calabrio-one-suite/vs/nextiva

> Detailed comparison between Calabrio ONE and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | Nextiva |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 263 | 914 |
| **Starting Price** | US$295.00 | US$25.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### Calabrio ONE

- API
- Alerts/Escalation
- CRM
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Surveys
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Queue Management
- Reporting/Analytics
- Video Conferencing
- Workforce Management

### Nextiva

- API
- Alerts/Escalation
- CRM
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Surveys
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Queue Management
- Reporting/Analytics
- Video Conferencing
- Workforce Management

## Links

- [View Calabrio ONE Profile](https://www.capterra.co.uk/software/110588/calabrio-one-suite)
- [View Nextiva Profile](https://www.capterra.co.uk/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.co.uk/compare/110588/175788/calabrio-one-suite/vs/nextiva)

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