---
description: Side-by-side comparison of Calabrio ONE vs CXone Mpower. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calabrio ONE vs CXone Mpower Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Calabrio ONE \<span\>vs\</span\> CXone Mpower](https://www.capterra.co.uk/compare/110588/134775/calabrio-one-suite/vs/incontact-call-center-software)

# Compare Calabrio ONE vs CXone Mpower

Canonical: https://www.capterra.co.uk/compare/110588/134775/calabrio-one-suite/vs/incontact-call-center-software

> Detailed comparison between Calabrio ONE and CXone Mpower. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Calabrio ONE | CXone Mpower |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 263 | 581 |
| **Starting Price** | US$295.00 | US$71.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## Key features

### Calabrio ONE

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Monitoring
- Performance Management
- Recording
- Request Assignment
- Skills Tracking
- Surveys & Feedback
- Variable Workforce

### CXone Mpower

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Monitoring
- Performance Management
- Recording
- Request Assignment
- Skills Tracking
- Surveys & Feedback
- Variable Workforce

## Links

- [View Calabrio ONE Profile](https://www.capterra.co.uk/software/110588/calabrio-one-suite)
- [View CXone Mpower Profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
- [View Original Comparison](https://www.capterra.co.uk/compare/110588/134775/calabrio-one-suite/vs/incontact-call-center-software)

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