---
description: Side-by-side comparison of Calabrio ONE vs Listener. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Calabrio ONE vs Listener Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE \<span\>vs\</span\> Listener](https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener)

# Compare Calabrio ONE vs Listener

Canonical: https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener

> Detailed comparison between Calabrio ONE and Listener. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Calabrio ONE | Listener |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 263 | 0 |
| **Starting Price** | US$295.00 | US$0.25 |
| **Free Trial** | - | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

### Listener

Listener is useful Media and entertainment, education, legal, healthcare, finance and banking, insurance and retail, to transcribe, caption, or just be part of a conversational AI.

## Key features

### Calabrio ONE

- AI/Machine Learning
- API
- Automatic Transcription
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Interaction Tracking
- Language Detection
- Live Chat
- Multi-Language
- Natural Language Processing
- Productivity Analysis
- Quality Assurance
- Sentiment Analysis
- Skills Tracking
- Speech-to-Text Analysis
- Voice Mail

### Listener

- AI/Machine Learning
- API
- Automatic Transcription
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Chat/Messaging
- Interaction Tracking
- Language Detection
- Live Chat
- Multi-Language
- Natural Language Processing
- Quality Assurance
- Sentiment Analysis
- Speech-to-Text Analysis
- Voice Mail

## Links

- [View Calabrio ONE Profile](https://www.capterra.co.uk/software/110588/calabrio-one-suite)
- [View Listener Profile](https://www.capterra.co.uk/software/1051190/listener)
- [View Original Comparison](https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Calabrio ONE vs Listener Comparison - Capterra UK 2026","description":"Side-by-side comparison of Calabrio ONE vs Listener. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener","about":[{"@id":"https://www.capterra.co.uk/software/110588/calabrio-one-suite#software"},{"@id":"https://www.capterra.co.uk/software/1051190/listener#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Calabrio ONE","description":"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.\n\nWe maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.\n\nOnly Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7022618d-71c4-4dea-8ca7-a1058083a6bf.png","url":"https://www.capterra.co.uk/software/110588/calabrio-one-suite","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/110588/calabrio-one-suite#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":263},"offers":{"price":"295","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"name":"Listener","description":"Listener is a patented speech to text (STT) solution that uses state-of-the-art automatic speech recognition (ASR) technology based on deep neural networks to transcribe speech in real time. It supports multiple languages and accents, and can be customized to support specific domains and vocabularies. It can be used for various applications, such as transcription, captioning, voice search, voice control, and conversational AI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/51924af9-ac7b-462b-8883-a350814821d1.png","url":"https://www.capterra.co.uk/software/1051190/listener","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1051190/listener#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"offers":{"price":"0.25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Calabrio ONE vs Listener","position":3,"item":"https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/110588/1051190/calabrio-one-suite/vs/listener#breadcrumblist"}]}
</script>