---
description: Side-by-side comparison of Comm100 vs Zoho Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Comm100 vs Zoho Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Student Engagement Software](/directory/31577/student-engagement-platform/software) > [Comm100 \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.uk/compare/108889/169505/comm100-live-chat/vs/zoho-desk)

# Compare Comm100 vs Zoho Desk

Canonical: https://www.capterra.co.uk/compare/108889/169505/comm100-live-chat/vs/zoho-desk

> Detailed comparison between Comm100 and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Comm100 | Zoho Desk |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 108 | 2211 |
| **Starting Price** | US$31.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Comm100

Thousands of organizations worldwide across education, iGaming, government, and commercial use Comm100, including Rackspace, CH Robinson, Kyndryl, Stanford University, and Global Affairs Canada.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Comm100

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Support
- Website Integration

### Zoho Desk

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Support
- Website Integration

## Links

- [View Comm100 Profile](https://www.capterra.co.uk/software/108889/comm100-live-chat)
- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/108889/169505/comm100-live-chat/vs/zoho-desk)

-----

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