15 years helping British businesses
choose better software

SysAid vs ServiceNow Customer Service Management

US$79.00/month
Not provided by vendor

Overall

4.5 (445)

Overall

4.3 (149)
We cater to organizations of varying sizes and across diverse industries, spanning from small and medium-sized businesses (SMBs) to Fortune 500 companies. Regardless of your organization's scale, every edition of SysAid is adaptable and can be tailored
Enterprise-wide Service, Operations, and Customer Experience Buyer Groups
10/10
  • Automated Routing
  • Full Text Search
  • Help Desk Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Rules-Based Workflow
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
10/10
  • Automated Routing
  • Full Text Search
  • Help Desk Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • Rules-Based Workflow
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat