18 years helping British businesses
choose better software

SysAid vs BMC Helix ITSM

Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Not provided by vendor

Overall

4.5 (485)

Ease of Use
4.5 (485)
Features & Functionality
4.5 (485)
Customer Service
4.5 (485)
Value for Money
4.5 (485)

Overall

4.1 (115)

Ease of Use
3.7 (115)
Features & Functionality
4.0 (115)
Customer Service
3.9 (115)
Value for Money
3.9 (115)

We cater to organizations of varying sizes and across diverse industries, spanning from small and medium-sized businesses (SMBs) to Fortune 500 companies. Regardless of your organization's scale, every edition of SysAid is adaptable and can be tailored

10/10

Activity Dashboard
Activity Tracking
Approval Process Control
Asset Tracking
Change Management
Help Desk Management
Incident Management
Problem Management
Reporting & Statistics
Support Ticket Management

10/10

Activity Dashboard
Activity Tracking
Approval Process Control
Asset Tracking
Change Management
Help Desk Management
Incident Management
Problem Management
Reporting & Statistics
Support Ticket Management

Cloud-based
On-premise

Cloud-based
On-premise

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat